Frequently asked questions
What is a star map?
Star Map is a chart which shows the position of stars, constellations and planets on given date, time and location. Which can be your wedding day, birthday or any other special day. Each star map is unique for that time and location.
My payment is successful but I did not get order confirmation or Where can I find my order no?
We send order mail for all orders. You can do below things to find order no or order confirmation mail.
1) search “slate sky” in your mail
Or
2) search via our email id support@slatesky.in
please make sure you check promotion section of your mail as well
I want to see preview of my order before you print and process it?
We show you live preview of how your star map looks when you enter all your details, final product will be same as that. We request you to check all details twice before placing the order.
How can I validate my Star Map?
You can verify the authenticity of our Star Maps using any open source or free app/website available to check sky data. e.g. Google sky app
I have ordered a digital file, what should I do with it?
When you order a digital file, you’ll receive the exact high-resolution PNG we use for printing. For the best results, we recommend visiting a professional photo studio or framing shop. They have the right expertise and equipment to ensure superior print quality compared to a regular stationery shop. You can print the file in sizes like A4, A3, or larger without any loss of clarity. For optimal results, ask for 300 GSM or higher paper—we use the same 300 GSM matte finish for our prints.
How do you make the Star Map? How accurate is it?
The entire library of all celestial objects which includes approx. 100 million stars, comets and asteroids has been logged by NASA Astronomical Data Center Star Catalog. This data comes from past and present NASA planetary missions, astronomical observation and laboratory measurements. We use this data and feed it into our proprietary software which then uses the geographical coordinates and the date-time provided by you to chart out an accurate map of these objects. We then beautify this map by adding graphics and plotting popular constellations to create a timeless piece of art that is ready to adorn your wall forever. You can verify the authenticity of our star maps using any open source or free app available to check live sky data.
Where can I see which constellations are included in my star map?
If you enable constellation names, It'll show you all constellation names on the star map, including names of planets and will name the sun and moon if they are coming in you map. We suggest that you select A3 size, if you're enabling the names, for better readability.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does it take to deliver an order? How do I track my order?
Current estimated delivery time is 8-12 days*. Once item is processed, you'll get a tracking email and message. Since each Poster is custom-made, we take 4-5 working days* for processing (print and frame) your star-map. Once processed you'll get the tracking details via mail. Additional 4-6 days* for shipping to any metro city in India, 5-8 days to any other location in India. So if you’re planning to gift this for a specific occasion, be sure to order at least 8-12 days* in advance just to be on safe side, because courier delay can happen considering holidays or any other situations. If it's urgent then, opt for digital file option.
How do I make a payment?
We accept online payments via RazorPay, a safe and secure payments processor that accepts all credit and debit cards, UPI, Wallets. We will soon be adding more online payment methods. We do not provide Cash On Delivery service due to customized nature of the product.
Why COD is not available?
Each Star Map or Birth Poster is made as per your unique requirements. Considering the customized nature of the product COD is not available to prevent issues like if a customer changed his/her mind, not available at the time of delivery, Refuse the delivery. Star map is printed as per your order and with your unique details, therefore post paid options such as COD is not available.
I have made mistake while placing the order, How do I correct it?
We understand that mistakes happen. Your order is held for 30 minutes after it is placed to allow for any necessary mistake correction in the product design, text, format, size, billing, and shipping address. Please contact us on whatsapp 9601376838 or support@slatesky.in within 30 minutes of placing the order. After that time, the order will be automatically process and we won't be able to edit it or change any details. Please take note of that. If you have made any mistake in details that you provided to us and you notice it after the delivery, No return or refund or replacement will be done. Once placed order can not be cancelled, only details can be changed within 30 mints of placing the order.
What is the return policy? Do you accept returns?
Sorry, since each Star Map or Birth Poster is made specifically for you, It's unique to your details so we will not be able to accept return as we will not have any further use of the product. In rare cases of damage during transit, we will send you a fresh piece at no cost, if we have misprinted it or made any mistake on printing your details, we will happily sent the replacement. If you have made any mistake in details that you provide to us and you notice it after the delivery, No return or refund or replacement will be done. It's your duty to double check everything. For detailed policy please clikc here
Do you take bulk orders?
Yes, we take bulk orders for corporate gifting, wedding planners, colleges (graduation gift), NGOs, etc. Bulk pricing is based on the quantity for each order so please get in touch with us on support@slatesky.in and let us know your requirements.